Refund policy

Return & Refund Policy

Last Updated: March 8, 2026

Thank you for shopping with Hearthly Casa. We strive to provide quality home goods and accessories. If you are not satisfied with your purchase, please review our return and refund guidelines below.

Return Eligibility

Returns are accepted within 14 days of delivery.

To qualify for a return, items must:

  • Be unused and in original condition

  • Be returned in the original packaging

  • Include all parts, accessories, and documentation

  • Show no signs of wear, damage, or alteration

Items that do not meet these requirements will not be accepted for return.

Return Restrictions

The following items cannot be returned or refunded:

  • Items marked as Final Sale

  • Clearance or discounted items

  • Gift cards

  • Personalized or custom-made products

  • Products that have been used, damaged, or altered after delivery

  • Items returned without prior approval

Hearthly Casa reserves the right to deny any return that does not meet our policy requirements.

Return Request Process

To request a return, please contact us and provide:

  • Your order number

  • The reason for the return

  • Photos of the product if the item is damaged or defective

Once your request is reviewed and approved, you will receive instructions on how to return your item.

Items sent back without approval will not be accepted.

Refunds

After the returned item is received and inspected, we will notify you if your refund has been approved or denied.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Original shipping fees are non-refundable.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will review the issue and work to resolve it.

Late or Missing Refunds

If you have not received your refund:

  1. Recheck your bank account status again

  2. Contact your credit/debit card provider

  3. Contact your bank, as processing times can vary greatly

If you have completed these steps and still have not received your refund, please contact our support team.

Policy Updates

Hearthly Casa reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Contact Us

For questions regarding returns or refunds, please contact:

Email: owner@hearthlycasa.com

Thank you for shopping with Hearthly Casa.